Frequently Asked Questions
Find answers to common questions
No — there are no minimums. You can order 1 piece or thousands.
Prices are based on transfer size, quantity, and any custom options. Larger gang sheets often lower cost per print.
Yes! Pricing improves with higher quantities — discounts are automatically calculated at checkout.
We focus on quality and consistency rather than price matching, but contact support if you find an exact comparable product.
We support standard and custom sizes from small logos to oversized front chest designs. You choose the size when uploading.
PNG, JPG, PDF, PSD, AI, SVG — highest quality files give the best results.
Minimum 300 DPI at final output size for optimal detail and clarity.
No — we print your file exactly how you upload it. Do not mirror.
Vector files (AI, SVG, PDF) scale without losing quality, resulting in the sharpest prints.
Leave a small margin for clean cutting and press setup.
Typical production is 2–5 business days after artwork approval, but this may vary during peak demand.
Yes — rush production may be available at checkout or by contacting support.
We offer standard and expedited shipping through major carriers. Exact options and pricing show at checkout.
Yes — tracking details will be emailed once your order ships.
We currently offer shipping in select countries — international shipping is available depending on location
Set your heat press to 300–320°F (149–160°C) for most garments.
Use medium to firm pressure to ensure good bonding without scorching.
Press for 10–15 seconds, depending on garment thickness.
Cold peel produces the best adhesion and cleanest finish.
Yes — heat press ensures strong bonding. Household irons are not recommended.
Yes — repress for 3–5 seconds with parchment paper or Teflon sheet for extra durability.
No – UV DTF is peel & stick, requiring firm pressure but no heat.
Flat, smooth surfaces like tumblers, glass, acrylic, metal, and plastic work best.
No — UV DTF is designed for hard surfaces only.
Yes — UV DTF prints are waterproof and scratch-resistant when applied properly.
Your transfer arrives fully printed and prepared — no further preprocessing needed.
We offer a 100% quality guarantee. If there’s a verified production issue, we’ll make it right — repair, reprint, or refund.
Yes — every file is reviewed for resolution, detail size, and potential issues before printing begins.
DTF color output is very accurate, but slight variation may occur due to fabric and printer profiles. We optimize color balance when possible.
Changes are possible before printing begins. Contact support immediately.
We offer basic file checking and optimization — for full design services, contact us for details.
Yes — DTF ink, film, adhesive powder, and other supplies are sold separately.
Use recommended maintenance wipes or cleaning solutions for your press type to avoid buildup.
We accept all major credit/debit cards and secure online payment methods available at checkout
Yes. All transactions are encrypted and processed through secure payment gateways.
Yes. Contact us before placing your order with your valid resale certificate.
We support bulk buyers and high-volume customers. Contact us for custom pricing options.
Yes. If you’ve ordered before, simply upload the same file or reference your previous order number.
If we detect low resolution or detail issues, we’ll notify you before printing.
We optimize basic file quality, but we do not redesign or heavily edit artwork unless requested.
Artwork should be uploaded with a transparent background. Minor cleanup may be possible — contact support.
Flatten transparency effects before uploading to avoid unexpected output.
Yes — DTF supports full-color gradients and soft shadow effects.
DTF prints in CMYK color space. Neon/metallic simulation is possible, but true metallic ink is not used.
Measure the garment area before uploading. Most adult front prints range between 10–12 inches wide.
Available sizes will be displayed in the builder. Larger sheets maximize production efficiency.
Yes. You can include multiple sizes and designs within one sheet layout.
We print the file at the size you submit unless adjustments are requested.
Possible causes: • Not enough pressure • Pressed too cold • Peeled too early • No final repress
• Press temperature may be too low • Fabric type may affect brightness • Insufficient pressure
• Surface not pre-pressed • Not enough pressure • Design too thin in small areas
We strongly recommend a heat press for consistent pressure and durability.
Yes, but avoid overheating beyond recommended time and temperature.
• Surface not cleaned properly • Applied to textured material • Insufficient pressure during application
Hand washing is recommended for longest durability.
Use firm pressure from center outward. Small bubbles can sometimes be pushed out gently.
Allow 24 hours after application for full adhesive bonding.
Rush options may be available depending on production volume.
Contact us immediately. We’ll work with the carrier to resolve the issue.
Only if production has not started. Contact support immediately.
Shipping carriers may include basic coverage. Additional protection depends on shipping method.
Due to the custom nature of printing, returns are not accepted unless there is a production error.
Incorrect size, print defect, color error caused during production.
Email support with order number and clear photos within 48 hours of delivery.
Files are stored for production and reorders, but not shared externally.
No. Your artwork remains your property.
Yes. We follow secure data protection practices.
When pressed properly, DTF transfers can withstand dozens of washes without cracking.
No — they have a soft, flexible feel when applied correctly.
Yes — DTF transfers stretch with the fabric without breaking.
Yes. We use high-quality film, ink, and adhesive for consistent output.
We use professional-grade DTF printing systems for precision and consistency.
Our inks are designed for professional textile use and meet industry safety standards.
Contact us for advanced color matching inquiries.
